In 2011, Taitung County's air pollution and other complaint cases rapid investigation and control plan (hereinafter referred to as this plan), mainly based on the key points of performance evaluation and evaluation of public nuisance complaints by local environmental protection agencies, accepted various complaint cases from the public, shortened processing time, Strengthen the professional training of case accepting personnel and on-site inspectors to improve the satisfaction of government administration. The implementation period of the plan is from March 1, 2011 to February 28, 2012, and the overall progress is counted on February 28, 2012. The achievement rate reached 100%. The key points of the plan implementation results summary are as follows: 1. Execute the acceptance and control of public nuisance petition cases 1. Cooperate with the Taitung County Environmental Protection Bureau's Public Nuisance Reporting Case Center, and set up special acceptance unit personnel to handle and control public nuisance reporting cases. As of December 31, 2011, there were a total of 3,290 cases, including 2,473 for the first time and 817 for subsequent review; The average daily acceptance is 6.79 cases, and the daily average of 8.95 cases including derivative review, 800 cases of environmental sanitation, 699 cases of air pollution (597 cases with peculiar smell, 102 cases without peculiar smell), 687 cases of noise, 273 cases of waste and water 9 cases of pollution and 5 cases of others. 2. Daily pollution source locating, pollution source database and audit record sheet are established for public complaint cases, and entered into the public nuisance complaint system and environmental protection inspection and punishment control system (EEMS). The field processing time was 1.92 hours, and the average typing processing days (including EEMS) were 3.81 days. 3. Submit before the 10th of each month the statistical, processing and analysis reports of the previous month's petition cases. 4. Carry out a telephone survey on the petitioner’s satisfaction opinion on the public nuisance petition assessment index every month, and submit the survey data to the agency for future reference within 10 days of the next month. According to statistics, a total of 1,438 cases can be investigated as of February 28, 2012. A total of 963 investigations have been completed, accounting for 67% [Very Satisfied 92.63%, Satisfied 5.61%, Fair 1.35%], 414 investigations were unable to be investigated, accounting for 28.78% [3 times no answer 99.52%, phone error 0.24%, other 0.24%] . 2. Active inspection and inspection work 1. At least 8 time-lapse cameras were set up every month. According to statistics, as of February 28, 2012, there were a total of 129 cases. A total of 23 cases were involved in violators and had clear license plates (personal certificates that can be traced). A total of 18 cases were fined and 5 cases were not sanctioned (the perpetrators could not be clearly identified), with a total fine of 22,800 yuan. 2. Surveilled the existing cameras in Changsha Community, Donghaili, Taitung City. During the monitoring process until February 28, 2012, on April 16, one incident of garbage pollution was discovered, but no perpetrators were found. On the same day Entered the public nuisance reporting system, sent a letter to the Taitung Forest District Management Office on April 22, and cleared it on April 28. 3. Assisted in the inspection of raw poultry and livestock manure. According to the statistics, a total of 8 cases were inspected until February 28, 2012. After being judged to be non-raw poultry and livestock manure, 1 case was handed over to the Agriculture Department, and 7 cases were punished for violating environmental protection laws. According to Article 9, Item 1 of the Liquidation Law, and was sanctioned in accordance with Article 49, Paragraph 2, a total of 420,000 yuan has been fined (7 cases each fined 60,000 yuan), and about 65.5 tons of raw poultry manure was blocked from flowing into the cultivated land. use. 4. According to the statistics until February 28, 2012, 269 inspections were completed, and 25 self-employed resource recycling households were originally listed and managed. In December, 2 new self-employed resource recycling households were added. A total of 27 self-employed resource recycling households, 7 of which have no Recycled resources are piled up and removed from the management. 5. This project completed the sensory testing of 2 odor pollutants. The odor value was 17 in Fengyi Ranch on September 13 and 12 in Yongtai Ranch on December 8. Both were qualified and did not exceed the emission standard value. 6. The project has completed the water quality sampling and testing of 1 petition case and other pollution sources. On December 6, Weihao ranch released water testing: suspended solids 1,800 mg/L, biochemical oxygen demand 868 mg/L, chemical oxygen demand 7,560 mg/L, the detection values all exceed the standard, and subsequent fines will be imposed according to the Water Pollution Prevention and Control Law. 7. Assisted the agency to update a GIS query and positioning field system, and updated the map information to the latest version. 3. Improving the quality of petition case handling 1. On March 1, 1 session of education and training for dedicated personnel has been conducted. 2. The first session (3 hours) of education and training on environmental protection inspection and punishment control system was conducted on June 29, the second session (2 hours) of education and training on environmental protection and public nuisance dispute handling course on September 26, and on November 3 Conduct the third session (3 hours) of inspection practice and skills education and training, a total of 8 hours of education and training. 3. Cases of repeated complaints and serious pollution or cases designated by the agency. According to the statistics on February 28, 2012, there were a total of 22 pollution sources, and 2 of them were only accepted for registration and not dealt with. They were Heba Beverage Shop and Aying Chicken Chop. According to Article 173 of the Administrative Procedure Law Clause 1, Subparagraph 2 of Article 1, Taitung County Government’s People’s Petition Case Point 12, Paragraph 2, and Environmental Protection Agency’s Operational Procedures for Handling Public Nuisance Pollution Petition Cases, Item 9, Signing and Approval Only Registering and Not Handling, Noise _ 41 pieces of amplifying equipment and noise _ 38 pieces of power equipment are the highest, mainly from the noise generated by the amplifying equipment or power equipment in the business place; odor pollutants _ 24 pieces of animals, the main source is the smell of animal husbandry; environmental sanitation _Drain blocked or polluted 3 pieces. 4. This plan will be held on March 17th, April 20th, May 12th, June 16th, July 12th, August 18th, September 15th, October 21st, November 18th , On December 26, January 17, and February 16, 12 complaint tracking and control review meetings were held, with a total of 172 cases, including 110 cases of environmental sanitation and 9 cases of air pollution (7 cases including odor and 7 cases without odor 2), noise 10, waste 36 and water pollution 7. 4. Cooperate with the Environmental Protection Administration of the Executive Yuan to control and assess business 1. According to the performance evaluation indicators of this project listed by the Environmental Protection Agency "Environmental Law Enforcement and Public Nuisance Complaint Handling Effectiveness" scoring standard "Public Nuisance Pollution Petition Cases Arrival and Processing Time", "Average Case Closing Key File Time", "Satisfaction Survey Ratio" ", "Satisfaction Survey Results" and other four items are the work execution standards (total score: 3 points). According to the statistics until February 28, 2012, the performance self-evaluation scored 2.9 points. 2. According to the air quality maintenance and improvement work of the Environmental Protection Agency, implement the performance evaluation indicators related to public complaints "Green Life for All - Pollution Management of People's Livelihood Concerns" scoring standards "counseling rate of cases with repeated complaints of odor", "improvement rate after counseling", Four items including "open-air burning petition rate" and "open-air burning petition case handling rate" are the work execution standards (total score: 3 points). As of February 28, 2012, the performance self-assessment score is 2.7 points. 5. Other administrative cooperation (including selection commitments) 1. Perform related administrative work, including making uniforms. 2. According to statistics, as of February 28, 2012, 24 Taitung County Environmental Protection Bureau news, Facebook (FB) and TTPush push materials have been provided. 3. Completed the purchase of 20,000 TTPUSH gold coins on April 14, and used them to release 2 TTPUSH prizes [100,000 gold coins for regular weed trimming, 100,000 gold coins for public nuisance reporting and case center]. 4. According to the statistics until February 28, 2012, we have completed counseling for 3 food and beverage operators to improve or install prevention and control equipment. 5. Complete green procurement of 20,000 yuan.

Public nuisance petition case acceptance and control, petition case statistics, processing and analysis reports, public nuisance petition assessment indicators, petitioner satisfaction opinion telephone survey, active inspection, time-lapse camera, raw poultry and livestock manure inspection, resource recycling self-employed, odor Functional determination of pollutants, water quality sampling and testing, education and training, and cooperation with the Environmental Protection Agency of the Executive Yuan in the control and assessment business